Terms Of Service - Monroe Media

MONROE MEDIA

Effective Date: Jan 1, 2026

monroemediacompany.com | edward@monroemediacompany.com

These Terms of Service (“Terms”) govern the relationship between Monroe Media (“Company,” “we,” “us,” or “our”) and the client (“Client,” “you,” or “your”) for all web design, search engine marketing, and related digital services. By signing a Statement of Work, paying an invoice, or otherwise engaging Monroe Media, you agree to be bound by these Terms.

1. Services

Monroe Media provides digital services including, but not limited to:

Website design and development (HTML landing pages and full multi-page builds)
Search engine optimization (SEO)
Google Pay-Per-Click (PPC) advertising management
Website hosting management and monthly retainer support
General digital marketing consulting

The specific scope, deliverables, timeline, and pricing for each engagement are defined in a separate Statement of Work (SOW) signed by both parties. In the event of any conflict between these Terms and an SOW, the SOW controls.

2. Payment Terms

2.1 Project Fees

All project fees are due as specified in the applicable SOW. Unless otherwise stated, 100% of the project fee is due before work begins or upon the milestone schedule outlined in the SOW.

2.2 Monthly Retainers

Ongoing monthly retainer services are billed on a recurring basis. The first retainer payment is due at the start of the engagement. Subsequent payments are due on the same day of each following month.

2.3 Late Payments

Invoices not paid within 7 days of the due date are considered past due. Monroe Media reserves the right to suspend or terminate services on any account that is 14 or more days past due, without liability to the Client.

2.4 No Refund Policy

All payments made to Monroe Media are non-refundable. Once a project or retainer period has been initiated, no refunds will be issued regardless of whether the Client chooses to discontinue services. This includes, but is not limited to, project deposits, milestone payments, and monthly retainer fees.

3. Minimum Commitment & Cancellation

All retainer agreements carry a minimum term of three (3) months. After the initial three-month period, either party may cancel the retainer with 30 days written notice delivered via email. Cancellation does not entitle the Client to a refund of any fees already paid.

Monroe Media reserves the right to terminate services immediately for cause, including but not limited to non-payment, abusive conduct, or requests to perform work that violates applicable law.

4. Intellectual Property

4.1 Monroe Media Retains Ownership

All work product, code, designs, templates, frameworks, and creative assets developed by Monroe Media remain the sole intellectual property of Monroe Media until the project balance is paid in full. Upon receipt of full payment, Monroe Media grants the Client a non-exclusive, non-transferable license to use the final deliverables for their intended business purpose.

4.2 No Source Code Transfer

Monroe Media does not transfer ownership of source code, build systems, proprietary templates, or underlying frameworks to the Client at any time, including upon cancellation or project completion. The Client receives the right to use the finished website or deliverable, not the underlying codebase.

4.3 Portfolio Rights

Monroe Media reserves the right to display any completed work in its portfolio, case studies, social media, and marketing materials unless the Client submits a written request for confidentiality prior to project completion.

5. Client Responsibilities

The Client agrees to:

Provide all required content, images, logos, copy, and credentials in a timely manner
Review and approve deliverables within 5 business days of submission; failure to respond is deemed approval
Maintain accurate billing information and pay all invoices on time
Ensure that any content provided to Monroe Media does not infringe on third-party intellectual property rights
Notify Monroe Media of any changes to business information that may affect active campaigns or website content

Delays caused by the Client’s failure to provide required materials or approvals may result in revised timelines and additional fees.

6. Hosting & Infrastructure

For websites built and managed by Monroe Media, all hosting, deployment, and infrastructure accounts (including Vercel, Cloudflare, GitHub, and related platforms) are maintained under Monroe Media accounts. The Client acknowledges that upon cancellation of services, Monroe Media is under no obligation to transfer these accounts or infrastructure to the Client.

Monroe Media will make commercially reasonable efforts to ensure website uptime but does not guarantee 100% availability and is not liable for third-party platform outages outside its control.

7. Google Ads & Third-Party Advertising

For PPC and advertising management services, the Client is responsible for funding their own advertising accounts (e.g., Google Ads). Monroe Media management fees are separate from and in addition to the Client’s ad spend budget. Monroe Media makes no guarantee of specific advertising results, rankings, leads, or revenue outcomes.

8. Confidentiality

Both parties agree to keep confidential any non-public business information shared during the engagement. Monroe Media will not disclose Client-specific strategies, data, or business information to third parties except as required by law or as necessary to perform the services (e.g., engaging subcontractors under equivalent confidentiality obligations).

9. Limitation of Liability

Monroe Media’s total liability to the Client for any claim arising out of or relating to these Terms or any SOW shall not exceed the total fees paid by the Client to Monroe Media in the three (3) months preceding the claim.

In no event shall Monroe Media be liable for any indirect, incidental, consequential, special, or punitive damages, including but not limited to loss of revenue, loss of profits, loss of business, or loss of data, even if Monroe Media has been advised of the possibility of such damages.

10. Disclaimer of Warranties

Monroe Media provides all services on an “as is” and “as available” basis. We make no warranties, express or implied, regarding specific business outcomes, search engine rankings, advertising performance, or revenue results. Digital marketing results depend on many factors outside our control, including search engine algorithm changes, market conditions, and competition.

11. Indemnification

The Client agrees to indemnify, defend, and hold harmless Monroe Media, its owners, employees, and contractors from and against any claims, damages, losses, or expenses (including reasonable attorneys’ fees) arising from: (a) the Client’s breach of these Terms; (b) content or materials provided by the Client that infringe on third-party rights; or (c) the Client’s use of Monroe Media deliverables in a manner not authorized by these Terms.

12. Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of North Carolina. Any disputes arising under or related to these Terms shall be resolved first through good-faith negotiation. If negotiation fails, disputes shall be submitted to binding arbitration in Burke County, North Carolina, under the rules of the American Arbitration Association.

13. Modifications to These Terms

Monroe Media reserves the right to update or modify these Terms at any time. Clients will be notified of material changes via email at least 14 days before the changes take effect. Continued use of Monroe Media services after the effective date constitutes acceptance of the updated Terms.

14. Entire Agreement

These Terms, together with any signed Statement of Work and any Client Services Agreement, constitute the entire agreement between the parties with respect to the subject matter herein and supersede all prior discussions, representations, or agreements. No modification of these Terms is valid unless made in writing and signed by both parties.

Questions about these Terms?

Monroe Media | edward@monroemediacompany.com | monroemediacompany.com

North Carolina, United States